Welcome to our Store Online. Here you can get the full information about shipping & returns!
1. International shipping is handled by International Transport Company.Total delivery time include two parts.The first part is the processing time, this is the time from when your payment is received to when we gather up all the items and pack them before shipment.The second part is the actual shipping time. This is the time that will take for the package to be delivered by the couriers to the destination. Delivery time normally would take in 6 - 15 working days upon destination country, depending on the destination,holidays and factors beyond Postal Service's control(such as "black Friday", "Christmas").If there is a little delay, please have more patience.Once we ship your package, we will send you the tracking number once it is available. If you have any questions about shipping, please contact us with email.
2. Your orders will be insured for the full purchase amount, and can be tracked at the EMS website.
3. Most international shipments are shipped via EMS mainly in retailing,
while for wholesaling,please contact us in time. That is why you can enjoy
free shipping to UK,AU,USA,etc and great discount offering here off
4. We are a professional online dealer and cooperate with EMS expressing
long-term, shipping order and delivering right to your door. Please
make sure you are at home when the packages will be arrived.
Returns & Exchange
1.We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get". Before enjoying easy return&exchange policy,you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not use, altered or washed, with all tags attached.
2.All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to about 25% fee.That means shipping and handling charges are non-refundable .
3.We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.
4.All returned merchandise should be sent to the shipping address we email you after you get our feedback here!
5.Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. Please confirm all items are included in original box.
1.We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. Feedback in time!
2.If you would like to exchange items to a different style, you would have to return your items for a refund(as per Return policy) and place a new order for the style you prefer.
3.You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not use, altered or washed, with all tags attached. Otherwise it will not give a refund.
4.We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.
5.Please do not send goods back without discussing with us. It is very hard for us to handle a package without any necessary order information. Please confirm all items are included in original packaging.
Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 12-24 hours after orders placing, so we are not always able to cancel an order after it is placed. If requests a cancellation after the dispatched, the order will be treated according to return policy. Hope you can understand in this key point.
Your satisfaction is our pursuit, if you want to known more about our products information, just free contact us, we will service you asap.
If you did not receive your tracking number within 5 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.